uk provide monitoring and maintenance options to help. This includes a 24/7 engineer support line and a four hour emergency response time for our team
to service your home. Depending on your issue, you can expect expert advice and highly professional remote support via our helpline which is open around the clock. If the issue requires urgent attention, we will send an engineer to your home within four hours, or within the space of a week for non emergency repair
s. We understand that our customers need a little extra reassurance when keeping their home secure. All of our services and products are covered by warranty which means that we carry out repairs and even replacements for faulty devices within this warranty period, as well as anything that is covered as part of your monthly maintenance fee. If you have an alarm, a security system or a product which is broken, outdated or faulty – yet falls outside the warranty period – simply call to check what maintenance and repair services are available to you via our 24/7 helpline. Should you require an engineer to come to your home, we can send one of our experienced team to the property to help and will make any additional charges clear during your call. As so many of our systems and software programs are easy for homeowners to use, this also means that they can be reset or fixed with a little know how. If you’re experiencing an issue which you need help with, simply call our 24/7 helpline and we will provide advice and support to help you repair your system without the need for an engineer, using our expert knowledge. You can be sure that any information provided about your home and its’ security system will be in trusted hands, and that if you are still experiencing issues, we can send someone from our team within four hours or a week, depending on the urgency of the problem.